Frequently Asked Questions

Core features - what makes Shoopz unique

1. What is Shoopz?
Shoopz is an online shop engine. It allows you to create your own store on the Web, hosted on Shoopz servers. Our shop engine is built around the following core principles: it's free, customizable, fast and easy.
2. Is this really free? Aren't there hidden costs?
Absolutely, it's totally free. The only costs you'll incur are Paypal charges on your sales - something that we do not control nor benefit from.
3. How my shop is customizable, and what does this mean?
We think that every business is unique, so your shop visual aspect and design should also be unique. Shoopz unique skinning technology allows everyone to build a shop that looks great and is matched to your products. Try out a demo shop to see how it works - it's very easy, no previous knowledge about web technologies is required.
4. Why your shop-engine is fast?
Shoopz shops are fast because we use the latest and greatest technologies to produce the best online experience for buyers. Far too many e-commerce sites out there are very slow, requiring the customer to patiently wait to view a single product image. Not so with Shoopz - with a clever use of Ajax everywhere on the site, everything feels quick and dynamic.
5. Why Shoopz is easy?
We definitely want to make Shoopz as simple as possible. It's easy to setup a shop with us, since we take care of everything for you (hosting, maintenance...), allowing you to concentrate on your business. While we are planning to implement many new features to improve your control over your store, ease of administration will remain our priority. You should be able to start selling on the web in less than one hour.

Payments and fees

1. Shoopz is currently free, but won't you switch to a paying model later?
No, it'll stay free. We're really commited about having a basic but fully functional version of Shoopz free of charge - always. We hope to make enough money through paying services to have a profitable business model.
2. How do I get paid for my sales?
You get paid directly through Paypal - this money does not transfer via Shoopz at all.
3. Do you plan to implement support for other payment gateways than Paypal?
Yes, in the future we will support much more payment options. Currently however, Paypal is the only choice so you need to have a Paypal account. Paypal is a great payment gateway though, allowing your customers to pay via all major credit cards.

Shop Customization

1. Is there a help or reference center for customization?
Yes, we have a reference center at http://wiki.shoopz.com/. It is a wiki-style site where trusted people can contribute. Check it out, it contains lots of useful information to setup your shop.
2. Can I remove the Shoopz logo on top of my shop?
Yes, but this is not free. In order to get the free version of Shoopz, you need to display our logo. See below for commercial options.
3. It would be really nice to have feature X on your shop engine.
We are constantly adding new features. If you want a feature, ask for it - if there's enough demand we will implement it. For urgent or critical needs, you should consider commercial support, by paying us to develop your requested features.

Misceallenous

1. I really like Shoopz - how can I help make it even better?
Glad you asked! The best thing you can do right now is tell all our friends how cool Shoopz is, and encourage them to start having their online shops. This will really help us.
2. What happens in the event of a dispute between a seller and buyer?
We will develop a reputation system that will help solve this problem. We'll try to act to solve problems, but note that Shoopz cannot be held responsible for any claims arising out of a dispute, as we are only providing the online hosting for your business. Please also note that usually, you'll be protected by Paypal.
3. I think I discovered a bug or unexpected behavior. What should I do?
Please help us improve our system by reporting the bug. Generally speaking, we appreciate any kind of feedback.

Commercial services

1. Do you offer commercial support?
We do! If you like Shoopz, and need more control (more customization options) over your online store, you should consider commercial support. We intend to provide an automated interface to most basic needs (directly in your shop controls) as soon as possible. In the meantime, please contact us directly to obtain commercial support.
2. I'd like to host my online store myself. Can you install your shop engine on our own servers?
Yes. We can even provide you with a full installed server ready to run - entirely for yourself.
3. I'd like to customize my shop even more. Can you develop this feature for a price?
We'll be glad to implement the features you are considering.
4. I need something else for my business needs.
Get in touch with us. We probably can do whatever you need.

Technical

1. What are the technologies powering Shoopz shop engine?
We are big believers of open-source development. Thus our engine is built on a 100% open-source environment. We are confident that it provides a stable, robust and powerful platform.
2. More specifically, what software are you using?
For our shop engine, we're running the fantastic Grails web framework coupled with the Prototype JavaScript library. Underneath, our operating system of choice is Gentoo Linux. Apart from that, we are using too many great software tools to list them all (Apache Tomcat, MySQL, Eclipse, Gimp, Python...).
3. Are you contributing to open-source/free software development?
Yes - we're very grateful that the open-source community built the tools that allow our business to run, and we do intend to give back. Our lead developer is an active developer on the Gentoo Linux distribution for example. In the future, we may also open the code for some of our products.
4. Are you running your own servers?
Of course - we have total control over our servers. Every piece of software is configured (even compiled :) by ourselves. We assume full responsibility for our entire software stack.
5. Do you plan to support Internet Explorer 6?
Maybe, but it's not one of our top priorities. IE 6 is an aging browser and is unable to support some of the modern features of Shoopz. We hope people will quickly update to better browsers - we recommend Firefox.

About our company

1. Which country is Shoopz located in?
Shoopz is currently located in France, but we see ourselves as a truly international Internet startup, so that does not really matter.
2. What are the company core values?
Shoopz will always consist of computer science enthousiasts and coding wizards. We hope to deliver high quality and innovative products to our customers by leveraging the best Web technologies available. We will strive to build a successfull business while remaining open and respecting standards.
3. What is your business model?
We will provide a free version of our shop-engine for people that are just starting out on e-commerce or just want to try it out, and charge customers that need higher control over their online store. We are not considering ad-supported revenue at this point.
4. Is Shoopz currently hiring? How can I apply for a job?
We're just in the starting phase, so we're not really looking for people right now. However, we are always interested in knowing people with the right mindset. So if you are an open-source fan and passionate about programming, drop us a mail.
Feel free to contact us for any question not listed there.