Frequently Asked Questions
Core features - what makes Shoopz unique
- What is Shoopz?
- Is this really free? Aren't there hidden costs?
- How my shop is customizable, and what does this mean?
- Why your shop-engine is fast?
- Why Shoopz is easy?
Shop Customization
- Is there a help or reference center for customization?
- Can I remove the Shoopz logo on top of my shop?
- It would be really nice to have feature X on your shop engine.
Commercial services
Payments and fees
- Shoopz is currently free, but won't you switch to a paying model later?
- How do I get paid for my sales?
- Do you plan to implement support for other payment gateways than Paypal?
Misceallenous
Core features - what makes Shoopz unique
Shoopz is an online shop engine. It allows you to create your own store on the Web, hosted on Shoopz servers. Our shop engine is built around the following core principles: it's free, customizable, fast and easy.
Absolutely, it's totally free. The only costs you'll incur are Paypal charges on your sales - something that we do not control nor benefit from.
We think that every business is unique, so your shop visual aspect and design should also be unique. Shoopz unique skinning technology allows everyone to build a shop that looks great and is matched to your products. Try out a demo shop to see how it works - it's very easy, no previous knowledge about web technologies is required.
Shoopz shops are fast because we use the latest and greatest technologies to produce the best online experience for buyers. Far too many e-commerce sites out there are very slow, requiring the customer to patiently wait to view a single product image. Not so with Shoopz - with a clever use of Ajax everywhere on the site, everything feels quick and dynamic.
We definitely want to make Shoopz as simple as possible. It's easy to setup a shop with us, since we take care of everything for you (hosting, maintenance...), allowing you to concentrate on your business. While we are planning to implement many new features to improve your control over your store, ease of administration will remain our priority. You should be able to start selling on the web in less than one hour.
Payments and fees
No, it'll stay free. We're really commited about having a basic but fully functional version of Shoopz free of charge - always. We hope to make enough money through paying services to have a profitable business model.
You get paid directly through Paypal - this money does not transfer via Shoopz at all.
Yes, in the future we will support much more payment options. Currently however, Paypal is the only choice so you need to have a Paypal account. Paypal is a great payment gateway though, allowing your customers to pay via all major credit cards.
Shop Customization
Yes, we have a reference center at http://wiki.shoopz.com/. It is a wiki-style site where trusted people can contribute. Check it out, it contains lots of useful information to setup your shop.
Yes, but this is not free. In order to get the free version of Shoopz, you need to display our logo. See below for commercial options.
We are constantly adding new features. If you want a feature, ask for it - if there's enough demand we will implement it. For urgent or critical needs, you should consider commercial support, by paying us to develop your requested features.
Misceallenous
Glad you asked! The best thing you can do right now is tell all our friends how cool Shoopz is, and encourage them to start having their online shops. This will really help us.
We will develop a reputation system that will help solve this problem. We'll try to act to solve problems, but note that Shoopz cannot be held responsible for any claims arising out of a dispute, as we are only providing the online hosting for your business. Please also note that usually, you'll be protected by Paypal.
Please help us improve our system by reporting the bug. Generally speaking, we appreciate any kind of feedback.
Commercial services
We do! If you like Shoopz, and need more control (more customization options) over your online store, you should consider commercial support. We intend to provide an automated interface to most basic needs (directly in your shop controls) as soon as possible. In the meantime, please contact us directly to obtain commercial support.
Yes. We can even provide you with a full installed server ready to run - entirely for yourself.
We'll be glad to implement the features you are considering.
Get in touch with us. We probably can do whatever you need.
Technical
We are big believers of open-source development. Thus our engine is built on a 100% open-source environment. We are confident that it provides a stable, robust and powerful platform.
For our shop engine, we're running the fantastic Grails web framework coupled with the Prototype JavaScript library. Underneath, our operating system of choice is Gentoo Linux. Apart from that, we are using too many great software tools to list them all (Apache Tomcat, MySQL, Eclipse, Gimp, Python...).
Yes - we're very grateful that the open-source community built the tools that allow our business to run, and we do intend to give back. Our lead developer is an active developer on the Gentoo Linux distribution for example. In the future, we may also open the code for some of our products.
Of course - we have total control over our servers. Every piece of software is configured (even compiled :) by ourselves. We assume full responsibility for our entire software stack.
Maybe, but it's not one of our top priorities. IE 6 is an aging browser and is unable to support some of the modern features of Shoopz. We hope people will quickly update to better browsers - we recommend Firefox.
About our company
Shoopz is currently located in France, but we see ourselves as a truly international Internet startup, so that does not really matter.
Shoopz will always consist of computer science enthousiasts and coding wizards. We hope to deliver high quality and innovative products to our customers by leveraging the best Web technologies available. We will strive to build a successfull business while remaining open and respecting standards.
We will provide a free version of our shop-engine for people that are just starting out on e-commerce or just want to try it out, and charge customers that need higher control over their online store. We are not considering ad-supported revenue at this point.
We're just in the starting phase, so we're not really looking for people right now. However, we are always interested in knowing people with the right mindset. So if you are an open-source fan and passionate about programming, drop us a mail.
Feel free to contact us for any question not listed there.